Good Business Advice

Platinum or Fool’s Gold

John 6:26 – Jesus said, “I tell you the truth. You are looking for me, not because you saw miraculous signs, but because you ate the loaves and had your fill.”

You know the Golden Rule, and you’ve probably heard the Platinum Rule (Treat others the way they want to be treated.)

But have you heard the business advice – give customers more than they expect?

Now, I wonder. Is this actually good advice if what you are “giving” your customers is service? If you are in the service industry, you have probably noticed that when you give someone more than usual, he/she will expect it the next time. And that customer will continue to want more each subsequent time.

My wife taught me years ago (after knocking myself out for years trying to follow the above rules, then noticing the lack of appreciation, even demands for more…and right now…and preferably for free…that it’s not a good idea to start doing something for someone if you don’t want to continue to do it in the future. They will expect it. Then they will resent it when you don’t. That’s human nature. We all have that tendency to become part of the entitlement community. We deserve it.

Even Jesus grew weary in his service. “You’ve only come out here for a magic show and for a free meal.”

So, is the advice on business (give them more) and the Platinum Rule (give them what they want) truly platinum, or is it fool’s gold? If you want to live joyfully and not get mired in resentment, I suggest you decide what is “right” and fair. And learn your boundaries.

Does that word sound familiar? Yes, that’s the title of a book that discusses the Biblical basis for limits. And those limits can keep you from becoming resentful and less than joyful.

I’ve made all those mistakes. And once you start down that road it’s hard to change. So save yourself years of grief. Decide where your boundaries should be, then stick to them…joyfully.

What areas of resentment have you allowed to creep into your life because you were “overgenerous” at some point in the past?